2007 Emdeon Provider Satisfaction Survey

Improved Emdeon satisfaction rates ultimately improves your provider satisfaction rates

In a continued effort to ensure the best service to our customer base, Emdeon completed an annual survey in late 2007 of 200 hospitals, ambulatory clinics and private-practice physician offices in the Northeast. The purpose was to evaluate user satisfaction with the Emdeon EDI user interface as it relates to:

• Customer service
• Technical assistance
• Overall satisfaction with product functionality
• Likelihood to recommend the product to a colleague
• Likelihood to stop using the product and switch to another provider

We're pleased to report that our overall ratings increased from the 2006 survey. While our results have always been positive, they have been steadily increasing in recent years. Providers rated Emdeon's product value, courtesy of customer support representatives, prompt response and issue resolution skills at notably higher levels than the year prior.

Interested in learning more about the study? Contact Tom Allen at tallen@emdeon.com for more details!