Have you ever seen a duck gliding on a lake? It's a serene image: As sunlight gleams on the duck's iridescent feathers, it skims smoothly and seamlessly on the glass-like water. Yet just underneath the surface, the duck's feet paddle quickly, furiously, relentlessly—in constant, concerted effort to keep moving forward. It takes tremendous work to look that effortless.
Emdeon is much like that duck; our systems work ceaselessly, and our people are endlessly innovating, creating bigger, faster and better ways to simplify the business of healthcare. As our partner, you enjoy the smooth reliability of the more than 100 solutions Emdeon offers. You can conduct business with seamless functionality because we're paddling nonstop to save you time, money and effort managing the revenue and payment cycle.
However, at Emdeon, "bigger, faster, better" is never enough. Our goal is to give you the services and support you need to lead. We are constantly improving, working to advance our existing solutions and pinpoint new ones, to enhance your ever-growing, ever-changing business. We're pleased to report the proverbial paddling has paid off once more in the form of two major innovations: Emdeon's data center additions and our new, best-in-class print technology.
Emdeon Data Centers
We invite you to look below the surface to get a glimpse of all that goes on— not only to maintain the single largest financial and administrative information exchange in the U.S. healthcare system—but also to take it to new heights.
Our data centers deftly, reliably and securely transmit an enormous number of information exchange points and transactions at any given minute, on any given day—such is the business of healthcare. Yet the volume of data exchanged is not nearly as impressive—or important—as what we can now do with this data.
Rather than keep data chained together through separate business rules and processes, as previously required, our technology now allows us to create data mash-ups, combining and aggregating data to make information more useful and nimble.
Here's a quick look at the advanced capabilities this technology can enable.
For payers:
•Decrease call center and other operational costs by minimizing errors or omissions in provider claims
•Detect potential insurance fraud before claims payment
•Offer providers preventive patient care messages using the patient’s medical and pharmacy histories
•Eliminate pounds of paper received by mail or fax
For providers:
•Get paid faster—using electronic claims that are auto-corrected and/or enriched with eligibility data to increase auto-adjudication rates
•Receive remittance advice or payment estimates within seconds of filing an electronic claim
•Easily obtain comprehensive, accurate patient medical and prescription histories
•Monitor patients’ adherence to disease management protocols during defined periods
In bringing the new data centers online, we have streamlined many of our business processes, reducing the potential for human error. Automating these processes allows us to more accurately measure performance and anticipate issues before they become a problem. Already we have seen a steady decrease of calls at our call center and increased customer satisfaction.
Our new, massive data centers are "state-of-the-art" in every sense, exchanging data at lightning speed to eliminate downtime and increase productivity. With hundreds of miles between them, these facilities are redundant yet independent, to ensure all data is secure, safe and accessible—without interruption.
These centers feature:
•55,000 square feet, with 2,000 servers
•Two petabytes of storage (That’s 2,000 terabytes!)
•20+ load balancers (10+ redundant clusters)
•900 Microsoft Windows servers
•350 IBM AIX Unix servers
•500+ VMWare virtual guests
•450 databases
•100 percent growth potential
Unparalleled Printing Advancements
We have introduced the Pitney Bowes® IntelliJet™ 30 printing system, for the next generation in on-demand printing technology and patient communication production. As one of only three such systems in the world, Pitney Bowes IntelliJet™ takes the idea of "fast, high-quality printing" to stratospheric levels. With amazing 120x600 dpi output at 1,380 pages per minute, there is virtually no limit to what providers can create, design and produce for patient communication.
This new printing technology offers:
•Advanced print quality for razor sharp, vibrant patient statements
•Full-color, two-sided statements with exceptional resolution—1200 x 600 dpi
•Print rates of 1,380 pages per minute (400 feet of paper per minute)
With this new capability, Emdeon ExpressBill is more responsive than ever, and can produce patient statements quickly, regardless of quantity. We can also easily update the statement design and content and print statements on demand—eliminating costs and waste associated with traditional methods.
In addition, patient statements now enter the mail significantly sooner than before, through logical presorting that combines postal codes before printing, eliminating USPS sorting delays. Emdeon can print batched statements in full color—pre-sorting them—so statements hit the mail immediately upon completion. Statements mailed sooner often lead to faster payment.
At Emdeon, we know we are doing our job when you see "the duck gliding across the water" and you don’t have to worry what’s required to keep things moving. With these exciting changes, Emdeon has made it possible for you to go about your business more easily, while we keep "paddling" to our next innovative solution.
To discover more about Emdeon’s innovations and for a video tour, please visit www.emdeon.com/innovation.
Simplify Your Business with Two Bigger, Faster, Better Solutions from Emdeon
